Frequently asked questions

Veterans AC PHX specializes in residential heating and cooling throughout the Phoenix Valley. We provide AC and heating repair, preventative maintenance, system replacement, indoor air quality solutions and ductwork services. Whether your system needs a simple repair or it’s time to replace it, we’ll give you clear options and help you decide what makes the most sense for your home.

Our technicians service most major HVAC brands. For new system installations, we focus on equipment we know, trust and are confident standing behind, including AC Pro, Lennox and Midea. We’ll recommend the right equipment based on your home, comfort goals and budget — not simply a particular brand.

Our phones are answered 24/7, so you can always reach Veterans AC when you need help. While we do not currently guarantee 24/7 emergency technician dispatch, we’ll take your information and work to get you scheduled as quickly as possible. During the Arizona heat, we prioritize no-cooling calls whenever scheduling allows.

We know that when your AC goes down in Arizona, you don’t want to wait. We offer same-day service whenever scheduling allows and prioritize no-cooling calls during extreme heat. Give us a call and our team will let you know the earliest appointment available.

Our standard residential diagnostic fee is $89. Your technician will diagnose the problem, explain what they found and provide repair options and pricing before additional work begins. No surprise repair bill after the work is already done.

Yes. We believe you should know what you’re agreeing to before the work begins. Once we diagnose the problem, we’ll explain your options and provide upfront pricing so you can make an informed decision. No pressure. No surprises.

Every home is different, and the cost of a new system depends on factors like system size, equipment, efficiency level, installation requirements and comfort features. Veterans AC offers options at different investment levels, and financing is available for qualified homeowners, with payments starting around $5 per day.*

Yes. Veterans AC regularly offers seasonal specials and financing promotions, and we’re proud to offer exclusive savings for veterans and active-duty military. Hero’s Club members also receive exclusive member benefits and savings. Visit our Specials page for current offers.

We offer same-day service whenever scheduling allows and prioritize no-cooling calls during extreme Arizona heat. Call us or schedule online, and our team will give you the earliest appointment available.

Veterans AC PHX serves homeowners throughout Anthem, North Phoenix and communities across the North Valley. Visit our Service Areas page to see the communities we regularly serve, or give us a call if you’re unsure whether your home is in our service area.

Yes. Our phones are answered 24/7. If you need HVAC help after hours, give us a call and we’ll take your information and work to get you scheduled as quickly as possible. We do not currently guarantee 24/7 technician dispatch.

Absolutely. Accountability is part of the Veterans Standard. If something isn’t right with our work, we want to know about it. We stand behind what we do and will work to make it right.

New systems typically include a manufacturer parts warranty, and Veterans AC offers labor warranty coverage based on the system and installation package you choose. Our options include labor coverage ranging from 2 years up to 12 years, so you can choose the level of protection that’s right for you.

Before installation, we’ll clearly explain what’s covered and for how long — so you know exactly what you're getting.

Yes. Our repairs include warranty protection, and Hero’s Club members receive enhanced repair warranty benefits. We’ll explain the warranty that applies to your repair before the work is completed.